Privacy notice.

This privacy policy discloses the privacy practices for Tapway Sdn. Bhd. ("Tapway") on its website and through the services it offers elsewhere and otherwise. Tapway, the provider of the Services (referred to as "us" or "we"), is committed to protecting your privacy. This notice explains what information we collect from you (the "user") and how we use that information.

Please read this privacy policy carefully. By accessing or using our website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this Privacy Policy. If you do not agree to these terms, exit this page and do not access or use the website or our services.

Changes to the Privacy Policy

If we decide to change our Privacy Policy, we will post those changes in places within the Services and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on the Services.

Types of Information Collected

We collect two types of information about users of our Services: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information is information that identifies a specific end user. When you engage in certain activities on the Services — such as creating an account, ordering a product or service, requesting information, submitting an agreement, or applying for a job (collectively, "Identification Activities") — we may ask you to provide information such as your first and last name, mailing address, email address, and telephone number. Some of this information is mandatory and some is voluntary.

We use Personally Identifiable Information to enhance the operation of the Services, improve our marketing and promotional efforts, analyse Services use, improve our product and service offerings, troubleshoot, resolve disputes, contact you, enforce our agreements with you, and comply with applicable law.

Non-Personally Identifiable Information is information that does not identify a specific end user. This may include the URL of the website you visited before coming to ours, the type of browser and device you use, and your IP address. We may automatically collect this through electronic tools like cookies and web beacons, and use it to administer the Services, analyse trends, and comply with applicable law.

Release of Personally Identifiable Information

We will not share, sell, rent, or trade your Personally Identifiable Information with other parties except as provided for within this Privacy Policy.

Third Party Service Providers perform functions on our behalf — fulfilling orders, delivering packages, sending postal or email, analysing data, processing payments, operating the Services, troubleshooting, and providing customer service. We may share your Personally Identifiable Information with such providers to deliver the Services.

We may also share your information with individuals or companies with whom we have a contractual relationship to provide certain aspects of the Services — in particular entities that are registered clients of Tapway, with whom Tapway has a contractual relationship to share Personally Identifiable Information, and/or at whose location or facility there is a Tapway hotspot. We only share Personally Identifiable Information if you engage in an Identification Activity, and then only with the party involved in that activity.

Release of Non-Personally Identifiable Information

We may disclose or share Non-Personally Identifiable Information with Third Party Service Providers and partners. For example, we may share aggregated demographic information — which does not include any Personally Identifiable Information — with advertising companies and other parties as described in this policy.

We also use Third Party Service Providers to track and analyse usage and volume statistics to administer our Services and constantly improve their quality. Such data is general in nature, collected on our behalf, and owned and used by us.

Updating and Correcting Information

We believe you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change it by logging into your account and accessing your account information. We encourage you to promptly update your information if it changes.

You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions. It may also be impossible for us to completely delete all of your information because we periodically back up information.

User Choices on Collection and Use of Information

You can always choose not to provide information, although it may be required to engage in a certain activity on the Services.

You have a choice with respect to promotional emails. If you do not want to receive promotional emails from us, you may opt out at any time by emailing us, by writing to us at the address below, or by hitting the "unsubscribe" button at the bottom of any of our emails. When contacting us, please indicate your name, address, email address, and what promotional emails you do not want to receive.

Administrative emails relate to a user’s activity on the website — requests, inquiries, and purchases — and cannot be opted out of.

Security of Information

We take security seriously and take numerous precautions to protect Personally Identifiable Information. It resides on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology as it is transmitted to us.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we employ commercially reasonable security measures, we cannot guarantee the security of any information transmitted through the Services, and are not responsible for the actions of any third parties that may receive such information.

Data Tracking Cookies

To facilitate and customise your experience with the website, we store cookies on your computer. A cookie is a small text file stored on a user’s computer for record-keeping purposes. We use cookies to save you time, remind us who you are, and track user interests to provide a customised experience. Cookies also allow us to collect non-personal information, such as which pages you visited and which links you clicked.

We may also use other industry-standard technologies, including pixel tags and web beacons, to track your use of our Services and measure visitor traffic, behaviour, promotions, and performance.

Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline them. If you decline or delete these cookies, some parts of the website may not work properly.

Privacy Policies of Third-Party Websites

This Privacy Policy only addresses the use and disclosure of information we collect from you through our Services. Other websites — including websites that link to or from ours — may have their own privacy policies. We encourage you to review the privacy policies of every website you visit.

Children

Minors under the age of 18 may not use the Services. We do not knowingly collect personal information from anyone under 18, and no part of the Services is designed or intended to attract anyone under 18. We strongly urge parents, legal guardians, and adults to use Internet filtering technology to restrict access by minors in their care to our site and Services.

Contacting Us

If you have any questions, concerns, or comments about our privacy policy, you may contact us at [email protected].

If anything in this notice is unclear, or you want to access, correct, or delete your information, email us and a named engineer — not a bot — will reply within one business day.