Technical Support Engineer
(On-site Lead) - Contract
Posted Date: 19 Mar 2025
Job Description
We offer a vibrant and dynamic work environment, a competitive salary, and a hybrid work mode (3 days WFH, 2 days WFO). This role provides great growth potential in the fast-growing AI and Cloud industry.
As a Technical Support Engineer (On-site Lead), you will:
- • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
- • Act as the primary escalation point for complex technical issues.
- • Coordinate troubleshooting efforts and assign tasks to technical support staff.
- • Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
- • Collaborate with internal teams for knowledge transfer and Level 3 troubleshooting/rectification.
- • Ensure compliance with SLAs, uptime requirements, and incident response times.
- • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
- • Conduct training and mentorship for junior technical support staff.
- • Document system updates, fixes, and modifications for reference.
Job Requirements
- • Basic knowledge of computer networking and operating systems.
• 2–3 years of experience in technical support or project management.
• Basic software or programming knowledge and network configuration skills (e.g., SQL (optional), IP Networking, IP Camera Settings, Linux OS).
• Strong software and hardware troubleshooting skills.
• Must have own transport for travel to client sites.
• Willing to work on short notice outside of work hours.
• Strong leadership qualities and ability to guide a team.
• Team player who can deliver solutions within tight timelines.
• Good communication skills in written and spoken English and Bahasa Malaysia.
• Passionate, resourceful, self-motivated, and eager to learn.
• Able to thrive in a highly dynamic and challenging tech company environment.
