Technical Support Engineer
(On-site Lead) - Contract

Posted Date: 19 Mar 2025

Job Description

We offer a vibrant and dynamic work environment, a competitive salary, and a hybrid work mode (3 days WFH, 2 days WFO). This role provides great growth potential in the fast-growing AI and Cloud industry.

 

As a Technical Support Engineer (On-site Lead), you will:

 

  • • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
  • • Act as the primary escalation point for complex technical issues.
  • • Coordinate troubleshooting efforts and assign tasks to technical support staff.
  • • Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
  • • Collaborate with internal teams for knowledge transfer and Level 3 troubleshooting/rectification.
  • • Ensure compliance with SLAs, uptime requirements, and incident response times.
  • • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
  • • Conduct training and mentorship for junior technical support staff.
  • • Document system updates, fixes, and modifications for reference.

Job Requirements

  • • Basic knowledge of computer networking and operating systems.
    • 2–3 years of experience in technical support or project management.
    • Basic software or programming knowledge and network configuration skills (e.g., SQL (optional), IP Networking, IP Camera Settings, Linux OS).
    • Strong software and hardware troubleshooting skills.
    • Must have own transport for travel to client sites.
    • Willing to work on short notice outside of work hours.
    • Strong leadership qualities and ability to guide a team.
    • Team player who can deliver solutions within tight timelines.
    • Good communication skills in written and spoken English and Bahasa Malaysia.
    • Passionate, resourceful, self-motivated, and eager to learn.
    • Able to thrive in a highly dynamic and challenging tech company environment.
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