Technical Support Engineer
(On-site Support) - Contract
Posted Date: 19 Mar 2025
Job Description
We offer a vibrant and dynamic work environment, a competitive salary, and a hybrid work mode (3 days WFH, 2 days WFO). This role provides great growth potential in the fast-growing AI and Cloud industry.
As a Technical Support Engineer (On-site Support), you will:
- • Monitor and maintain ANPR cameras, servers, and software applications.
• Perform routine system health checks to ensure all components function correctly.
• Troubleshoot hardware failures (cameras, network switches, cabling) and software errors.
• Respond promptly to system alerts or reported issues from mall management or users.
• Conduct preventive maintenance and firmware/software updates as required.
• Assist in vehicle entry/exit dispute resolutions by verifying ANPR records.
• Collaborate with senior technical support for complex issue resolution.
• Maintain an on-site inventory of spare parts and tools for quick fixes.
Job Requirements
- • Basic knowledge of computer networking and operating systems.
• 1–2 years of experience in technical support or project management (fresh graduates are welcome).
• Basic software or programming knowledge and network configuration skills (e.g., SQL (optional), IP Networking, IP Camera Settings, Linux OS).
• Strong software and hardware troubleshooting skills.
• Must have own transport for travel to client sites.
• Willing to work on short notice outside of work hours.
• Team player who can deliver solutions within tight timelines.
• Good communication skills in written and spoken English and Bahasa Malaysia.
• Passionate, resourceful, self-motivated, and able to work in a fast-paced environment.
• Eager to learn and grow in a highly dynamic tech company.
